What is the difference between co-managed and fully managed?

Co-managed Verizon Business Network keeps read-write access for the client's own network team while the Verizon NOC handles monitoring, after-hours changes and documentation. Fully managed passes exclusive change authority to the Verizon NOC — the client retains read-only visibility, opens change requests through My Verizon Business, and the NOC executes.

Are SLA credits issued automatically?

Yes. Verizon Business Managed Network monitoring feeds SLA calculation automatically. If monthly availability drops below the contractual threshold (typically 99.9% for WAN, 99.99% for SD-WAN), credit calculation runs without client intervention and credits appear on the next invoice inside My Verizon Business. Credit disputes go through the standard support case workflow.

What does a monthly performance report include?

Monthly performance reports from Verizon Business Managed Network cover circuit availability by site, latency and packet loss trends, top incident categories, change ticket summary, MTTR by severity, SLA compliance measurement and recommended optimisation actions. Reports export as PDF or CSV from My Verizon Business and can be scheduled to named recipients.

Verizon Business Managed Network Services

Verizon Business Managed Network comes in two shapes — co-managed (your team keeps change rights, Verizon NOC shares the load) or fully managed (Verizon NOC runs the network; your team gets visibility and change requests). Both tiers include 24/7 monitoring, configuration backup, incident response, SLA credits and monthly performance reporting.

Applied to Fios Business, 5G Business Internet, SD-WAN, Ethernet and private network infrastructure. Administered through My Verizon Business alongside voice, cloud and wireless services.

Scope Managed Network Compare SD-WAN

Verizon Business Managed Network dashboard showing 42 branch sites, SD-WAN edge health, incident queue and SLA availability per circuit

Co-Managed Tier

Client network team keeps read-write access. Verizon NOC handles monitoring, after-hours changes, documentation and incident response. Ideal for organisations with strong internal skills who need 24/7 coverage plus surge capacity.

Fully Managed Tier

Verizon NOC holds exclusive change authority. Client opens change requests through My Verizon Business; NOC executes with documented backout. Client retains read-only visibility, full reporting access and escalation channel.

24/7 Network Operations Centre

Round-the-clock monitoring of routers, switches, firewalls and SD-WAN edges. Under 2-minute incident detection. 10-minute Tier-2 engagement on P1. Carrier-to-carrier coordination on Verizon-bought circuits and third-party ISP tails.

SLA Credits & Reporting

Automatic SLA calculation from monitoring feed. Credits post to next invoice without client intervention. Monthly performance reports cover availability, latency, incident trends, MTTR and SLA compliance — exportable as PDF or CSV from the portal.

Tier	NOC Coverage	Response SLA	Restore SLA	Monthly Report
Co-Managed Standard	24/7 monitoring	P1: 15 min	P1: 4 hours	Availability + incidents
Co-Managed Plus	24/7 + after-hours changes	P1: 10 min	P1: 3 hours	+ latency, jitter trends
Fully Managed Core	24/7 exclusive change authority	P1: 10 min	P1: 2 hours	+ change ticket summary
Fully Managed Premium	24/7 + named service manager	P1: 5 min	P1: 1 hour	+ optimisation actions
Enterprise Custom	Per SOW	Per SOW	Per SOW	Bespoke dashboard

Change Management With Evidence

Every Verizon Business Managed Network change request follows a documented workflow: scope, risk rating, test plan, backout procedure, scheduled window, execution, verification. Change success rates publish in the monthly report. Failed changes get root-cause analysis and a targeted remediation back into the playbook. Change windows map to client business calendars — retail avoids November, financial services avoids month-end close.

Configuration backup runs before every change. Restore from backup takes under 10 minutes on supported platforms. NIST cybersecurity framework alignment guides the approval matrix; segregation of duties keeps the engineer who proposed a change separate from the one who approves it.

Verizon Business Managed Network change management workflow with scoped risk rating, test plan and backout procedure

Verizon Business NOC incident response with ticket escalation, carrier coordination and Tier-2 engineer dispatch

Incident Response That Coordinates Carriers

Real-world outages rarely sit inside one vendor's blast radius. A fibre cut at a Tier-1 carrier upstream of a client's Fios Business circuit ripples into SD-WAN failover events. Verizon NOC engineers coordinate with upstream carriers, third-party ISPs at branch sites and cloud providers on the same ticket rather than making the client chase each.

Severity-based escalation runs from P1 (site down, business impact) to P4 (cosmetic). P1 tickets engage a Tier-2 engineer inside 10 minutes; Tier-3 escalation available immediately for customers on Fully Managed Premium. Real-time ticket status surfaces inside My Verizon Business.

Performance Reporting Finance Actually Reads

Monthly reports don't get opened unless they're short and useful. Verizon Business Managed Network reports lead with the three numbers finance cares about: did we hit SLA, what did incidents cost in credits, what's the expected next-month trend. Under the top-line: circuit-by-circuit availability, latency and packet loss trends, incident taxonomy, change ticket summary, MTTR by severity, SLA compliance.

Every tier above Standard includes recommended optimisation actions — small changes the NOC team has observed would improve availability or performance. Clients take or decline each recommendation. The next report lists what got implemented and what didn't. Traceability is the whole point.

Verizon Business Managed Network monthly performance report with SLA compliance, incident taxonomy and optimisation actions

"Got Our Weekends Back"

"Our network team went from 4 on-call engineers to zero. Verizon Business Fully Managed owns P1 response 24/7. We do weekly design reviews and project work during business hours. Nobody's phone ringing at 3am anymore."

— Rajiv S., IT Director, Northstar Manufacturing (Milwaukee, WI)

"SLA Credits Posted Without Us Asking"

"A regional outage knocked two sites offline for six hours. Verizon Business Managed Network SLA credits appeared on the next invoice automatically. I didn't have to file a case or chase anything — that's the first time a carrier has done that for us."

— Mei L., Network Operations, Coastal Hospitality (Miami, FL)

"Reports We Actually Use"

"Previous provider sent 80-page PDFs nobody opened. Verizon Business Managed Network reports lead with three numbers and link to detail. Our CFO reads page one; the network team reads the latency trends. Both get what they need."

— Patrick O., CIO, Oakridge Education Trust (Nashville, TN)

What is Verizon Business Managed Network?

Lifecycle service for WAN/LAN/SD-WAN covering monitoring, change, incidents, reporting and SLA credits, in co-managed or fully managed tiers.

What does 24/7 NOC coverage include?

Router/switch/firewall/SD-WAN edge monitoring, sub-2-minute detection, 10-minute Tier-2 engagement on P1.

Co-managed vs fully managed?

Co-managed keeps client change rights; fully managed passes exclusive change authority to Verizon NOC.

Are SLA credits automatic?

Yes — auto-calculated from monitoring feed, posted on next invoice without client intervention.

What does the monthly report include?

Availability, latency, incidents, MTTR, SLA compliance, optimisation actions — PDF or CSV export.

Verizon Business Managed Network Services