Which CRM platforms integrate with Verizon Business UCaaS?

Verizon Business UCaaS ships certified connectors for Salesforce Service Cloud and Sales Cloud, HubSpot Sales Hub, Microsoft Dynamics 365 Sales and Customer Service, ServiceNow ITSM and Zendesk. Screen-pop on inbound calls, click-to-dial from CRM records and call activity logging are all included with the Pro and Enterprise tiers.

What migration support does Verizon Business offer?

Verizon Business UCaaS deployments include a named project manager for sites with more than 100 seats, number porting from any US carrier at no cost, directory import from Active Directory or Entra ID, and a parallel-run period where legacy PBX and Verizon UCaaS operate side by side until cutover. Pilot groups typically run for two to four weeks.

Unified Communications from Verizon Business

Verizon Business Unified Communications wraps voice, video meetings, persistent chat, presence, mobile parity and CRM screen-pop into a single UCaaS seat. Calling runs on Webex Calling via Verizon; collaboration lives inside the Webex app or Microsoft Teams with Direct Routing — your users' choice, not ours.

Every seat is administered from My Verizon Business next to wireless, fiber and 5G services. Certified integrations for Salesforce, HubSpot, Microsoft Dynamics 365 and ServiceNow mean sales and support teams work from the CRM, not the phone app.

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Verizon Business Unified Communications app showing Webex Calling, Microsoft Teams Direct Routing, Salesforce screen-pop and meeting roster

Voice on Webex Calling via Verizon

Verizon Business UCaaS defaults to Webex Calling for cloud PBX features — auto-attendants, hunt groups, call recording, voicemail transcription. Verizon's carrier trunks deliver PSTN connectivity with E911 dispatchable location. Pure carrier play, not a reseller arrangement.

Microsoft Teams Direct Routing

Teams-first organisations keep Teams as the collaboration front end and route PSTN through Verizon Business. Session Border Controller as a Service ships turnkey. Calling policies, auto-attendants and call queues managed inside Teams admin centre with billing in My Verizon Business.

Meetings, Messaging, Presence

Cloud meetings for up to 1,000 participants, persistent spaces for project chat, presence synced across mobile and desktop apps. Meeting recording retention configurable from 30 to 365 days. Whiteboarding, live translation, noise cancellation ship at every tier.

CRM Connectors

Certified connectors for Salesforce Service and Sales Cloud, HubSpot, Dynamics 365, ServiceNow and Zendesk. Click-to-dial, screen-pop, activity logging and call transcript sync. Agents work from the CRM; the phone stays out of the way.

Feature	Base UC	UC+	UC Enterprise	UC Government	Source
Webex Calling cloud PBX	Yes	Yes	Yes	Yes (FedRAMP path)	Verizon Business
Teams Direct Routing	Add-on	Included	Included	Included	Verizon Business
Meeting participants	100	250	1,000	500	Webex capacity
Cloud recording retention	30 days	180 days	365 days	Custom policy	Configurable
CRM connectors	Salesforce only	+HubSpot, Dynamics	All certified	All + custom API	Verizon catalogue
Analytics dashboard	Basic	Advanced	Full + export	Full + audit log	My Verizon Business

Webex or Teams, Your Call

Verizon Business UCaaS defaults to Webex Calling because Verizon is a Webex service provider with direct PSTN interconnect. For Teams-centric workforces, Microsoft Teams Direct Routing via Verizon delivers the same PSTN capability inside Teams — users never leave the collaboration app they already have.

Mixed environments are common. A Verizon Business client typically runs Webex for contact centre agents and Teams Direct Routing for knowledge workers, with both tiers billed on one Verizon Business online account and administered in one portal.

Verizon Business UCaaS showing Webex Calling and Teams Direct Routing running in parallel for two user groups under one tenant

Verizon Business UCaaS Salesforce connector with screen-pop, click-to-dial and call activity logging on the lead record

CRM and ITSM Integration as a First-Class Citizen

Sales teams live in Salesforce. Support teams live in Dynamics 365, Zendesk or ServiceNow. Verizon Business UCaaS meets them there. Certified CRM connectors ship screen-pop, click-to-dial and activity logging with no middleware. Agents answer inside the CRM record; call notes attach automatically.

Analytics dashboards surface call volume, hold time, abandoned calls and agent utilisation inside My Verizon Business. For deeper reporting, CSV exports feed BI tools; API access is available at the UC Enterprise tier.

Mobile and Desktop App Parity

Every Verizon Business UCaaS seat includes the Webex app for Windows, macOS, iOS and Android, plus a browser fallback. Calling, meetings, messaging, voicemail, call transfer and presence work identically across devices. Admins push app policies and branding through mobile device management inside the portal.

Underlying network transport typically pairs UCaaS with Fios Business Internet for HQ bandwidth, 5G Business Internet for branch and backup, and Verizon SD-WAN to prioritise voice and video traffic end-to-end.

Verizon Business UCaaS Webex app running on Windows desktop, iPhone and browser with synchronised presence and messaging

"Teams Direct Routing Saved the Migration"

"Our 600 knowledge workers live in Teams. Forcing them to Webex would have been a revolt. Verizon Business Teams Direct Routing let them keep Teams while routing PSTN over Verizon trunks. Deployment took 3 weeks."

— Ahmed F., IT Director, Bristol Life Sciences (Boston, MA)

"Salesforce Screen-Pop Changed the Game"

"Sales reps had six seconds from answering a call to finding the contact record. After the Verizon Business UCaaS Salesforce connector went live, the lead record appears on ring. Average call wrap-up dropped 40%."

— Maria V., VP Sales Ops, Arrowhead Distribution (Phoenix, AZ)

"One Bill for Voice, Fiber and Wireless"

"We had five telecom invoices before Verizon Business UCaaS. Now wireless lines, Fios circuits, UCaaS seats and SIP trunks all bill inside one Verizon Business online account. Month-end takes half the time."

— Kevin O., Controller, Cascade Manufacturing (Portland, OR)

What is Verizon Business UCaaS?

A cloud unified communications seat blending calling, meetings, messaging and CRM integrations on Webex Calling via Verizon.

Does Verizon Business support Microsoft Teams Direct Routing?

Yes — turnkey SBC-as-a-service, Teams calling policies, numbers ported and billed through My Verizon Business.

Which CRMs integrate?

Salesforce, HubSpot, Microsoft Dynamics 365, ServiceNow, Zendesk — certified connectors at Pro and Enterprise.

Are desktop and mobile apps included?

Yes — Webex app on Windows, macOS, iOS, Android, plus browser fallback.

What migration support is included?

Named PM above 100 seats, free US number porting, directory import, parallel-run pilot.

Unified Communications from Verizon Business